Legal disclaimer: This is an English translation of our Arabic Online Attendance Policy, intended for informational purposes only. In any conflict of interpretation, the Arabic version is the legally binding reference under the laws of the Kingdom of Saudi Arabia.
NeLC standard: Engagement & Participation

Online Attendance Policy

How we measure your participation on the Platform, and how synchronous and asynchronous attendance is counted — based on the standards of the National e-Learning Center.

Last updated: 1 Ramadan 1447 AH — 27 April 2026 Version: 1.0 Reference: NeLC Guide — Synchronous and Asynchronous e-Learning

1. Types of learning on the Platform

In line with the NeLC classification, we offer two primary modes:

  • Synchronous: live sessions where the learner and the instructor meet at a scheduled time (workshops, discussions, consultations).
  • Asynchronous: recorded courses that the learner consumes at their own pace, with interactive activities and tasks.
  • Blended: courses combining both — recorded content plus periodic live sessions.

2. Synchronous attendance

Definition of "present"

  • Joining the session within the first 10 minutes.
  • Remaining for at least 80% of the session duration.
  • Engaging at least once (a question, a text comment, a poll vote, a response to the instructor).
  • Turning the camera on for sessions that explicitly require it.

Late / absent

  • Late: joining after 10 minutes and before 30 minutes (counted as half attendance).
  • Absent: joining after 30 minutes, or leaving before completing 80% of the session.

3. Asynchronous attendance

Measured by actual activity within the Platform, not merely by opening the page:

  • Completing a defined percentage of lesson videos (verified through embedded checkpoints).
  • Answering the embedded interactive questions.
  • Submitting assignments on time.
  • Participating in text discussions or the course forum.
  • Completing the short quizzes for each unit.

4. Tracking mechanism

The Platform automatically records:

  • Sign-in and sign-out times, and total active minutes.
  • Video watch checkpoints completed.
  • Answers to embedded interactive questions.
  • Dates and content of discussion contributions.
  • Assignment submission dates.

These records are displayed transparently in your Learner dashboard, and you may review them at any time.

5. Minimum required

To earn a completion certificate, the following must be met:

  • 80% of asynchronous content (videos and readings).
  • 75% of live sessions (where applicable).
  • 100% of core assignments submitted.
  • 70% or higher in the final assessment.

Some courses may set different thresholds — these are indicated on the course page prior to enrollment.

6. Excuses and exemptions

Documented excuses are accepted in the following cases:

  • Medical conditions: with an approved medical report.
  • Bereavement (first or second-degree relative): with a death certificate.
  • Sudden official obligations: with documentation (deployment, summons, etc.).
  • Academic or professional travel: with an official document.

Excuses must be submitted within 5 working days of the session date to support@mashroalomr.com. When accepted, the learner is given alternative content or a rescheduling — without effect on the attendance percentage.

7. Technical issues

If you encounter a technical problem during a session:

  • Notify support immediately via the live chat.
  • Platform logs are counted in your favour where the disconnection is verified.
  • Live sessions are always recorded — you can watch them later, and they count for 50% of attendance if you cannot attend live due to a fault on our side.
  • If the fault is recurring on our side (greater than 30% of the session), the session is cancelled and rescheduled.

8. Consultation attendance

  • Punctuality is essential. Arriving more than 10 minutes late counts as absent.
  • Rescheduling is possible more than 24 hours before the session at no charge.
  • Cancellation more than 24 hours before: full refund or rescheduling.
  • Cancellation less than 24 hours before: the session is counted in full.
  • Mentor absence: full refund + a substitute session + goodwill credit.

9. Effects of low attendance

  • First warning: upon reaching 50% of the required minimum.
  • Second warning: upon reaching 30% of the required minimum — accompanied by a call from the support team to understand the obstacles.
  • Certificate ineligibility: if the required percentages are not met by the end of the course.
  • Re-enrollment: available at a reduced fee, or free of charge for documented circumstances.

10. Privacy in monitoring

Tracking is limited to quality purposes only and is governed by our Privacy Policy:

  • We do not record anything outside the Platform (not your browser, not your other activity).
  • Visual proctoring during examinations takes place only with your explicit consent before the exam.
  • Attendance records are retained for 24 months only, in line with the certificate verification period.
  • Your records are not shared with any third party except at your request, or to issue an accredited certificate.

11. Contact